General

Are the waxes economical to use?

Absolutely! Our waxes are mega efficient. They are wafer-thin to apply and super quick to remove, making your wax treatments go like clockwork! Customer satisfaction guaranteed, and good for your wallet too. Win-win!

What is WXlab's wax formula?

Our wax formulas are next level! Super powerful and specially formulated to grip hair lengths as small as 1 mm! Regardless of your hair type or skin type, WXlab has the perfect wax for every part of your body. Bye bye unwanted hair, hello silky skin!

What does WXlab offer for different waxes or methods?

WXlab has the right wax for every skin and hair type, so you can meet every client need in your salon. WXlab offers several waxing methods: bio-based film wax, hypoallergenic vegan film wax, traditional bio-based hot wax and vegetal strip wax.

Which wax type for which body part?

We have conveniently placed the various WXlab waxes by body part in a wax pointer. Read more here more. In brief:

NUDE: strong traditional hot wax, very suitable for intimate waxing. Removes the stiffest hairs.

BALD: with 1 wax type waxing the whole body, both large areas and in the face this wax can do everything.

BROW: especially suitable for the face and eyebrows, also very suitable for men

SOFT: Full body wax type for very sensitive skin, dermatologically tested and hypoallergenic!

Vegan wax, is it possible?

Absolutely! Our SOFT film wax is 100% vegan. So no worries about animal ingredients while waxing!

Is bulk packaging also possible?

Yes indeed! Our hot wax and film waxes are available in convenient 800-gram bags or even 10-kg bulk packs. That’s enough to spoil a lot of customers!

What are WXlab's film waxes?

SOFT, BALD and BROW are our superheroes in the world of Non-strip bio-based film waxes! They are not only intensely nurturing, but also ultra flexible and a pleasure to work with. This film wax effortlessly removes all types of hair from 1 mm and it is also super gentle on the skin. Ideal for the whole body! And best of all? You can apply it ultra-thin, allowing for economical and efficient waxing.

How long should the hairs be?

Shorter than you think! With the right technique, you can wax hairs as small as 1 mm in the face, armpits, bikini line and Brazilian area. For strip wax, the minimum length is 2 mm.

What is the structure of the wax?

The wax should have a delicious honey-like texture when melted. Perfect to work with and get a smooth result!

How hot do the film waxes and hot wax need to be before I can use it?

The wax works best when it is about 60 degrees Celsius. Test the hot wax on the inside of your wrist. It should feel comfortable and pleasant. Use temperature is good when the wax has a honey-like texture.

Use of wax

How do I apply the film and hot wax?

You apply the wax to the skin with the rounded side of the spatula and some pressure, facing the direction of hair growth. Tighten the skin well when applying.

How do I remove the film and hot wax?

Remove the wax with a quick motion, against the direction of hair growth. Be sure to properly span the skin when removing.

How do I apply and remove the strip wax?

Roll the wax on with the direction of hair growth and remove against the direction of hair growth with waxing strips. Tighten the skin well when applying and removing the wax.

When I want to remove the wax, it breaks. How is this possible?

This can have two causes; You wait too long to remove the wax, work fast then the wax remains gummy-like. Ó or the wax breaks from removal. Remove by staying close to the skin, do not pull up the wax.

What do I cleanse the skin with?

Before applying the wax, clean the skin with WXlab Skin Cleanser with cooling menthol.

What after care do I use?

After waxing, care for the skin with WXlab Soothing Cream. With Aloe Vera and calendula to soothe and moisturize the skin.

Red skin after waxing?

The skin may be discolored for a variety of reasons:

  1. The wax was applied too thickly. The skin is thin and delicate, the thicker the wax is applied, the hotter the skin becomes. Then the chance of redness is also greater.
  2. The wax is removed the wrong way. Tighten the skin well and do not pull the wax off by pulling up, but stay close to the skin.
White pimples and/or pimples after waxing?

Prevent pimples and zits by cooling the skin immediately after waxing. Also be sure to tighten the skin when removing the wax.

Where can I find the wax manual?

In our shop you will find the user manual under each wax type or click
here
for a detailed manual and video.

Ingredients

What is bio-based wax and why should I consider it for my hair removal products?

Bio-based wax is an innovative and sustainable type of wax made from renewable and biological resources, such as plants and animals. It is an environmentally conscious choice for hair removal products, showing that you value sustainability and a greener future. By choosing bio-based wax, you will give your products a unique and eco-friendly touch that will set you apart from others. Contact us to learn more about bio-based wax options for your hair removal products.

What is 100% plant-based strip wax?

100% plant-based film wax is a natural and vegan hair removal wax made exclusively from plant-based ingredients. It contains no animal products and is often produced with natural resins, beeswax substitutes and vegetable oils and butters. It forms a thin, flexible film on the skin after application and can be removed without strips. Plant-based film wax is popular for removing unwanted hair on various parts of the body.

What active ingredients does wax type BALD contain?

WXlab has the right wax for every skin and hair type, so you can meet every client need in your salon. WXlab offers several waxing methods: bio-based film wax, hypoallergenic vegan film wax, traditional bio-based hot wax and vegetal strip wax.

What active ingredients does wax type NUDE contain?

Buriti: Pure indulgence from nature! Buriti oil, derived from the exotic fruits of the buriti palm, is packed with vitamin A, vitamin E and antioxidants. It hydrates, nourishes and repairs the skin, leaving you glowing with a healthy complexion.

Jojoba: The skincare chameleon! Jojoba oil is a light oil similar to our own skin oil. With its great moisturizing properties and sebum-regulating action, jojoba oil is suitable for both dry and oily skin types.

What active ingredients does wax type BROW contain?

We do not process and ship orders on Easter Monday, Whit Monday, King’s Day, Ascension Day, Christmas Day and New Year’s Day. During these holidays, PostNL may be busier and your package may take longer to arrive.

What active ingredients does wax type SOFT contain?

Aloe vera: The skin care savior! Aloe vera is known for its soothing and calming properties. It has anti-inflammatory powers and helps soothe and repair the skin while reducing redness and irritation.

Shea oil: A real pampering product for the skin! Shea oil, also known as shea butter, is a real treat for the skin. With its rich blend of vitamins and fatty acids, it intensely nourishes and moisturizes the skin. It also has anti-inflammatory and healing properties, and leaves skin silky smooth and radiant.

Ingredients

Is your wax animal-tested?

Absolutely! Our waxes are 100% cruelty free. It may not be on our packaging, but that’s because it’s obvious to us. We are steadfast in our commitment to no animal suffering and have developed all our products without any animal testing. So, you can enjoy our wax products with peace of mind knowing that they are ethically sourced and no animal has suffered.

Is your wax packaging eco-friendly?

Definitely! Our wax packaging is all about green mode! We use convenient dispensable granules and package them in 100% recyclable bags. No guilt here! We are eco-warriors and are doing everything we can to protect our planet. So, when you choose our wax, you choose sustainability and a nod to Mother Earth! Wax it up, eco-style!

What is in your waxes? Does it contain beeswax and tree resin?

Our waxes are made with carefully selected and pure ingredients. We use the finest natural resins and caring, pure beeswax to create a high-quality product. And to top it off, we add a touch of perfume to mask the wax scent.

But don’t worry, the amount of perfume is so minimal that it won’t cause allergic reactions. So you can enjoy the wonderful smell of our waxes without worrying about irritation. Natural ingredients with a touch of luxury, that’s what you can expect from WXlab waxes!

Is there a hypoallergenic vegan film wax?

Our SOFT wax is a real game changer! It is hypoallergenic, vegan and free of collofonium, a common allergen in traditional waxes. Instead, we use a synthetic adhesive that provides excellent adhesion to the hair and effortless hair removal. Moreover, our SOFT wax is dermatologically tested, which means it is 100% hypoallergenic. So if you have sensitive skin or are allergic to certain ingredients, our SOFT wax is the perfect choice for gentle and effective hair removal without irritation!

Why choose WXLab's bio-based waxes?

Simple: sustainability is our priority! Our waxes are made from high-quality bio-based ingredients, with no harmful substances. SOFT is even dermatologically tested and hypoallergenic, so perfect for even the most sensitive skin. With our bio-based waxes, you’ll enjoy an effective and environmentally friendly waxing experience. So, what are you waiting for? Choose the greenest option and go with WXlab’s bio-based waxes! Together we are making a difference for our planet!

Ordering

How does ordering work?

You order easily through the webshop. For this you need an account. Create an account here. You will automatically receive a welcome email with 20% discount on your first order, log in with your details and we wish you lots of shopping fun.

I want to place the same order again, is that possible?

Your order will be saved in your account. Previous orders you can review and place again. It is still possible to modify your shopping cart.

Why do I need an account to order?

At WXlab, you need an account because we are wax supplier for professionals. Salon owners and other beauty business owners order with their Chamber of Commerce number. After creating an account with your kvk number you will receive a welcome email so you can order in our webshop.

Are you starting a salon and don’t have a Chamber of Commerce number yet, no problem we will contact you.

How long will it take before I receive my order?

All orders ordered before 3 p.m. on weekdays will be processed and shipped the same day via PostNL. Excluding holidays. You will receive via email your Track & Trace code to track your order.

On which holidays are no orders shipped?

We do not process and ship orders on Easter Monday, Whit Monday, King’s Day, Ascension Day, Christmas Day and New Year’s Day. During these holidays, PostNL may be busier and your package may take longer to arrive.

Where is my order?

After processing your order, your PostNL Track & Trace code is automatically emailed and you can easily track your order.

My order has not been delivered, now what?

Does your Track & Trace show that your package was delivered but not to you? PostNL will deliver it to your neighbors or to a PostNL point near you. You’ll see in the Track & Trace where your package is. If there are still questions please contact postNL.

I received the wrong product, what now?

That can happen and we are happy to resolve it. Please email us your (salon) name, the product to be received and incorrect product. You will receive the correct product including a return label from us. The wrong product may be dropped off at a postNL point.

My order is not complete

Oops… Our apologies. Please email us your order number and the product you are missing we will make sure we resend it. You will receive a Track & Trace code to track your package.

Payment

Can I pay by invoice?

No, you pay your order safely and directly online with iDeal for in the Netherlands and Bancontact in Belgium.

How do I checkout my order?

You pay for your order safely and directly online with iDeal for the Netherlands and Bancontact for Belgium. Unable to complete your payment? Sometimes there is a payment glitch. You can check with your bank for current outages and problems.

Shipping

Is shipping free?

We ship orders over €50 excl. vat free.

What are the shipping costs?

Shipping costs are €4.95 and free delivery over €50.

My order is not complete, when will I receive the rest?

We forgot something or it is possible that your order has been divided over several packages and thus you are receiving multiple packages. Check your Track & Trace for more collies on it. Package delivery times may vary.

Where is my invoice for my order?

Once you have placed an order, you will automatically receive an email with your invoice attached. All your orders and invoices can also be found in your account area when you are logged in.

Accessibility

How can you be reached?

Every business day we can be reached via chat (the pink button on the bottom right). Easily, quickly and at your convenience ask your question and you will get an immediate answer. No answer to your question? No problem, leave your question via chat or Whatsapp and we aim to answer all questions personally every day.

Closed during these holidays

We are closed on holidays; Easter Monday, Whit Monday, King’s Day, Ascension Day, Christmas Day, Christmas Day and New Year’s Day no orders will be processed.

Account

How do I create an account?

You can create an account here, or by clicking the “Become a Customer” button.

How do I log in?

By clicking login in the upper right corner, or clicking here.

What are the benefits of a WXLab account

With an account, you can easily and quickly

  • Placing an order
  • Viewing and changing your data
  • Saving your favorite product(s)
  • View order history and re-order immediately
  • Viewing invoices
  • View prices
I don't have a Chamber of Commerce number (yet), can I still apply for an account?

Even without a Chamber of Commerce number, you are welcome as a starter. Email info@staging.wxlab.nl your address information and we will create an account for you.